Service request management application

Easily track your customer service requests.


Track your work orders from anywhere, anytime

NewWaySERVICE allows you to track and manage your work orders no matter your business sector. With NewWaySERVICE, you can manage any types of requests such as repairs, maintenance, support and information.

NewWaySERVICE is accessible from anywhere, anytime since it is a cloud Web application which means that you or your technicians can update work orders from a desktop computer, a tablet or even a smartphone. NewWaySERVICE is always available, 24 hours a day, 7 days a week. You have nothing to install on your end. A simple internet connection is all you need to use NewWaySERVICE.

Plan your technicians' appointments

NewWaySERVICE allows you to set up work schedule for each of your technicians. When creating a work order, an appointment will be automatically created according to your technician's work schedule. You can also use the calendar of appointments to move or edit appointments as needed.

Equipment tracking and maintenance

Our service management application also allows you to track all of your equipment. By assigning a unique serial number to each piece of equipment, you can easily keep track of work performed on all of your equipment.

You can also easily manage your recurring tasks by creating maintenance schedules for each piece of equipment. For example, if certain equipment requires routine maintenance every 3 months, you can create a maintenance schedule and NewWaySERVICE will automatically generate a work order for the equipment every 3 months.

Capture customer signatures

No more paper! NewWaySERVICE allows you to capture your customers' signatures. Your customers can sign directly on your smartphone or tablet’s touch-screen or by using your computer’s mouse.

A range of useful and smart options

Inventory and multi-warehouse feature: NewWaySERVICE automatically adjusts your inventory when your technicians use parts on work orders. You can assign a default warehouse (such as a truck or van) to each technician to indicate from which warehouse parts used should be decreased by default.

Limited access to data for your subcontractors: If you have subcontractors that work for your business, NewWaySERVICE allows you to limit data they can access. For example, you can provide access only to their work orders or customers.

Customer portal: By activating the customer portal, you can allow your customers to create work orders directly by filling out an online form that you can configure according to your needs.

E-mail notifications: Automatically send an e-mail when a specific status for a work order remains unchanged for a designated period of time. This is very useful for high priority work orders. Notifications can also be set to automatically send e-mails when equipment warranties or service contracts are about to expire.

You can also use notifications to automatically send an e-mail when the status of a work order has changed. For example, you might want to send an e-mail automatically to your customer when a work order has been marked as completed.

Attach documents: You can attach documents such as PDF files and images, to work orders and customer files, for example. Most NewWaySERVICE modules allow you to attach documents.

Knowledge base: This option is useful to store information (in the form of articles) that your technicians can consult as needed. This option can also be used to store information (such as procedures) that you can send to your customers.

API (Application Programming Interface): The API is a programming interface that allows you to exchange data between NewWaySERVICE and other software.

Our web application contains several useful and smart options.

Ready to use in less than 2 minutes

Once you've created your account, just follow a few simple steps on screen to start using NewWaySERVICE immediately. After entering your company address and uploading your logo, you can create your first work order. You can also print your work order by choosing from the models already included in the software. If needed, we offer customization services for work order or report models.

NewWaySERVICE can also be customized according to your needs. Don't like the terms "work order" or "customer"? Just change them via the Terminology option.

Do you require an additional field to store data that's specific to your business? No problem! With NewWaySERVICE, you can easily create customized fields. NewWaySERVICE also allows you to create an unlimited number of user defined fields so that you can enter and store information required by your organization.

NewWaySERVICE pricing information

$24.93 USD per technician per month or less!

You only have to pay for technicians who need to have work orders assigned to them. You do not have to pay for dispatchers or administrative staff who access the application and do not need to be assigned to work orders. Access to the customer portal is also free for your customers.

Get an instant rebate depending on the number of technicians in your subscription: We offer a 5% rebate starting at 3 technicians, up to a 20% rebate for 50 technicians or more.

Log in to your account and access the option "Subscription management" for a price simulation according to the number of technicians you need.

See below for subscription pricing per technician per month in other currencies according to current exchange rates. These prices are for reference purposes only.

33.00 CAD
24.93 USD
United States
22.49 EUR
European Union
18.98 GBP
United Kingdom
36.57 AUD
480.62 MXN
368.94 ZAR
South Africa
103.38 BRL
175.47 CNY
1,764.23 INR
2,711.56 JPY
1,489.75 ARS
349,679.81 IDR
1,585.85 RUB
Russian Federation
93.51 SAR
Saudi Arabia
29,771.81 KRW
South Korea
144.79 TRY
Last update on 2019-12-11.

See price in other currencies »

What's included in the free 45-day trial?

There are no restrictions during your free trial period.

Do I need a credit card to sign up?

NO. The trial period is free. If you want to continue to use NewWaySERVICE beyond the trial period, then you will need to subscribe.

How do I subscribe?

Just log in to your account and access the option "Subscription management".

What's included with the subscription?

Everything is included. There are no hidden fees. With a subscription, you can use and access NewWaySERVICE from anywhere, anytime. Only a Web browser and an Internet connection are required to access the application. Free and courteous technical support is also included. No additional service contracts must be purchased.



NewWaySERVICE is a cloud Web application offered as a SaaS model. The application was developed and is managed by OroLogic Inc. Established in 1996, OroLogic Inc. is a Canadian company specialized in developing management software. We offer only top-quality products to ensure our customers’ complete satisfaction.

Customers using our Service request management application Since 1999, OroLogic has increased its market all over the world with its secure online store. Now used worldwide, our software programs have an excellent reputation. The speed and quality of our pre-sales and post-sales services are also highly appreciated, and often mentioned by our customers.

NewWaySERVICE is the perfect solution for service departments, repair shops and technicians working in the field. Over the years, NewWaySERVICE has also proven to be a top choice for facilities management, building maintenance, fleet management, equipment maintenance, property management, IT management and more.

News and Information

NewWaySERVICE is now 100% responsive! Its user interface adapts no matter the size and orientation of the screen so you can easily access the application using a desktop computer, a tablet or a smartphone which makes it the best solution for both workshop and field technicians. (2019-12-04)
The watermark in the signature is now darker and now located at the top so that it is easier to see. (2019-03-12)
You can now specify parts to be planned or to order in each work order. This facilitates the work of the person responsible for the purchases, since he can easily see parts that have to be ordered. (2019-02-27)
You can now link spare parts with equipment types. So, when entering parts on a work performed in a work order, the application will allow you to choose only among parts linked to the equipment type of the work order. This greatly facilitates the selection of parts in such a case (2019-01-08)

More news...

COMPANY is a division of:
979 Avenue de Bourgogne, Suite 330
Quebec  QC  G1W 2L4
Phone: (1) (418) 524-5066
NewWaySERVICE is a service request management application.
©1996-2019 OroLogic Inc. All rights reserved.