NewWayService will make your customer service better.

E-mail work orders : With a simple mouse click, our service management software allows you to send work orders by e-mail to your technicians, customers or any other e-mail address. E-mail formats are fully customizable.

Events and Alerts : Events can be set to notify your technicians or customers such as when a new work order was created or the status of a work order changed. This can be very useful to keep your customers or technicians informed of any event that may occur about work orders.
Similar to events, alerts can also be set, for example, to send an e-mail to a technician when a work order was not updated for a certain amount of time.

Recursive work orders : Our service management software allows you to generate recursive work orders. This option is very useful in several cases, such as to perform preventive maintenance on specific equipment. This option allows you to generate work orders on a regular basis.

User defined fields : Customizable fields can be defined in most of the modules of our service management software. These user-defined fields are used to enter and manage information specific to your company. User defined fields can take several forms, such as an edit box, a checkbox, a dropdown list, radio buttons, etc.

Reports and forms : Several reports and forms are already included with NewWayService. You can customize all existing reports and forms or create new ones using the powerful reports generator also included with our service management software. With a simple mouse click, you can send your reports or forms by e-mail. They are automatically converted in PDF format.

Web interface : A web interface is also included with our service management software. The web interface allows your technicians to consult, edit and print work orders, for example, when they are on the road. Your customers can also access the web interface either to fill in a new request that will be automatically saved into the NewWayService database or to consult status of their existing work orders.

Windows service : A program named Windows service of NewWayService is included with our service management software. This service was specifically developed to automate some tasks such as automatically generating recursive work orders or sending e-mails. This service takes care of these tasks even when no user are connected to NewWayService.

Other features... : Our service management software is multi-user. It means that several users can access the same data simultaneously. So, you can see in real time changes made by other users. You can import data from other software, databases or files and you can also export NewWayService data to different file formats. You can even access our service management software data using an ODBC driver. Activable if needed, our service management software includes a complete security per user as well as flexible access rights management. NewWayService contains several other useful and practical options.

Our service management software installs itself in less that 2 minutes. After having downloaded NewWayService, double-click on the downloaded file and follow steps on screen. That's it! Once installed, you are ready to use it.

Our service management software can be installed in multi-user mode so that several users can access same data simultaneously. Follow easy steps indicated in the NewWayService Installation Guide to install NewWayService in multi-user mode. This step takes only a few minutes!

More information about installation...

You can download our service management software, NewWayService, and use it completely free for a 45-day trial period. There is no limitation to the software while the 45-day trial period.

After having evaluated NewWayService, if you want to continue to use the software, you will have to buy or rent licenses. You will have nothing to reinstall or reconfigure. Your data will also be preserved in the database even if the trial period is over. You will only have to enter license numbers that you will receive by e-mail to automatically unlock NewWayService and continue to use it.

More information about licensing and updates...

A complete documentation is included with our service management software (installation guide, user's guide, reports generator guide, etc.). All the documentation is available from the menu Help | Help of NewWayService. This documentation is also available from the Downloads section of NewWayService.

If needed, receive support by e-mail for the installation or use of our service management software. This service is absolutely free and there is no extra service or maintenance contract to pay.

First, simply access the NewWayService FAQ section to access the list of most common problems and solutions.

If needed, you can simply fill an online support request, from the menu Help | Online services | Fill an online support request of NewWayService. This option automatically opens your browser and access the Online support request form.

More information about support...