Service request management application
Easily track your customer service requests.
Easily track your customer service requests.
NewWaySERVICE allows you to track and manage your work orders no matter your field of activity. Indeed, NewWaySERVICE allows you to manage any types of requests such as repair, maintenance, support or information requests.
NewWaySERVICE is accessible from anywhere, anytime since it is a cloud Web application. So, you or your technicians can update work orders from a desktop computer, a tablet or even a smartphone. NewWaySERVICE is always available, 24 hours a day, 7 days a week. You have nothing to install on your side. A simple internet connection is enough to use NewWaySERVICE.
NewWaySERVICE allows you to setup the work schedule of each of your technicians. When creating a work order, an appointment will be automatically created according to your technician work schedule. You can also use the calendar of appointments to move or edit appointments as needed.
Our service management application also allows you to track each specific equipment. You can assign a unique serial number to each equipment. By doing this, you can easily keep track of work performed on each equipment.
You can also easily manage your recurring tasks by creating maintenance schedules on equipment. For example, if an equipment requires a specific maintenance every 3 months, you can create a maintenance schedule and NewWaySERVICE will automatically generate a work order for this equipment every 3 months.
No more paper! NewWaySERVICE allows you to capture your customer signature. Your customer can sign directly on the touch screen of your mobile device, tablet or using the mouse of your computer.
Inventory and multi-warehousing: NewWaySERVICE automatically adjust inventory when your technicians use parts on work orders. You can set a default warehouse (such as a truck/van) to each technician to indicate from which warehouse parts used should be decreased by default.
Limited access to data for your subcontractors: If you have subcontractors that work for your business, NewWaySERVICE allows you to limit data they can access. For example, you could provide access only to their work orders or customers.
Customer portal: By activating the customer portal, you can allow your customers to directly create work orders by filling an online form that you can configure according to your needs.
Alerts and Events: Use alerts to automatically send an e-mail when a work order of specific status remains unchanged for a specific period of time. This is very useful for high priority work orders. Alerts can also be set to automatically send e-mails when equipment warranty or service contract is about to expire.
Use events to automatically send an e-mail when the status of a work order is changed. For example, you might want to send an automatic e-mail to your customer when its work order is marked as completed.
Attach documents: You can attach documents such as PDF files, Images, etc. to work orders, customers, equipment, etc. Most modules of NewWaySERVICE allow you to attach documents.
Knowledge base: This option is useful to keep information (in the form of articles) that your technicians can consult as needed. This option could also be used to keep information (such as procedures) that you could send to your customers.
API (Application Programming Interface): The API is a programming interface that allows you to exchange data between NewWaySERVICE and other software.
Once your account created, just follow the few easy steps on screen to start to use NewWaySERVICE immediately. After having entered your company address and uploaded your logo, just create your first workorder. You can print your work order by selecting from models already included in the software. If needed, we can even offer work order or reports customization services.
NewWaySERVICE is also customizable according to your needs. You do not like terms workorder or customer? Just change them via the option Terminology.
Do you require an additional field to hold data specific to your business? No problem! Simply create it! NewWaySERVICE allows you to create an unlimited number of user defined fields so that you can enter and keep information required by your organization.
You only have to pay for technicians who need to have work orders assigned to them. You do not have to pay for dispatchers or administrative staff who access the application and do not need to be assigned to work orders. Access to the customer portal by your customers is also free.
Instant rebate according to the number of technicians in your subscription: 5% rebate from 3 technicians to 20% rebate for 50 technicians or more.
Connect to your account and access option "Subscription management" for a price simulation according to the number of technicians you need.
See below subscription pricing per technician per month in other currencies according to the current exchange rate. These prices are for indicative purposes only.
|Last update on 2016-10-22.|
ALL FEATURES ARE INCLUDED.
There is no limitation during your free trial period.
NO. The trial period is free. If you want to continue to use NewWaySERVICE beyond the
trial period, then you will need to subscribe.
Just connect to your account then access option "Subscription management".
All is included. There is no hidden fee. With a subscription, you can use and access NewWaySERVICE anywhere, anytime. Only a Web browser and an Internet connection is required to access the application. Free and courteous technical support is also included. There is no additionnal service contract to buy.
NewWaySERVICE is a cloud Web application offered as a SaaS model. This application is developed and managed by OroLogic Inc. Established in 1996, OroLogic Inc. is a Canadian company specialized in the development of management software. The range of products offered are of the highest quality, to insure the complete satisfaction of our customers.
Since 1999, OroLogic has increased its market all over the world with its secure online store. Now used worldwide, our software have an excellent reputation. The speed and quality of our presales and postsales service is also very appreciated, and often mentioned by our customers.
NewWaySERVICE is a perfect solution for service departments, repair shops and technicians working in the field. Along the years, NewWaySERVICE has also proven to be a top choice for facilities management, building maintenance, fleet management, equipment maintenance, property management, IT management and more.